Curry Library Policies

Principles of Patron Service

The Patron Service Policy of the Charles F. Curry Library is the foundation for all staff interaction with patrons. All other policies should be interpreted in light of these principles:

1. The library does not discriminate and offers the same quality of service to all regardless of age, race, sex, nationality, educational background, physical limitations or any other criteria which may be a source for discrimination. Please contact the library staff if specific accommodations are needed.
2. Courtesy and attention to patron needs will be the key to all interactions. Staff will try to be flexible in meeting library patrons’ needs. 
3. If a staff member is unable to comply with a request, the patron may  be offered an alternative, such as an interlibrary loan request, etc.
4. Library policies and procedures exist to make library resources available on an equitable basis. If a patron has a question about why the library has a policy or if the purpose of a policy is not understood, an explanation should be provided or the patron should be referred to the Director.

Demeanor

Each staff member, while at work, is a representative of the library and is therefore expected to conduct themselves in a manner that is consistent with the library’s mission and policies.

Confidentiality

All interactions and transactions between a library patron or group of patrons and the library staff will be considered confidential and will be discussed only in a professional context. Such matters include, but are not limited to, registration information, checkout records, reference questions, account status, etc. All library staff and student workers are required to sign a confidentiality agreement in accordance with Jewell’s privacy policy.